FAQ - Frequenly Asked Questions
To avoid that someone else resets your password by accident, you need to confirm your request for a new password by clicking the link in the email or copying it in your browser window.
1. Are you at the correct page? for Business users : PROFESSIONAL > Business Fabrics Cat, for Consumers : FABRICS > Fabrics Cat
2. When typing the password, check if your CAPS LOCK is on or off as the password is cAsE sEnsItiVe.
3. Make sure you type 0 (zero) instead of O (letter) in the password.
4. Try another login: you can use your emailaddress OR your customernumber OR your login id.
5. Try copying the information straight from the email with login info you have received. Pay attention that no spaces are copied from the email as they are considered characters. You can count the dots or stars in the password field after copying to double check the amount of characters.
6. Request a new password : click the button "Forgot your password?" and fill in your email OR customernbr OR login id. You will need to confirm the password by clicking the link in the mail that is sent immediately after your request.
7. If you had requested a new password, did you confirm it by clicking the link in the mail?
If you still cannot access, please Please fill in the form on our contact page .
|Our email was most likely blocked by your host's or your own spam blocker. You can check if our email arrived in your Spam or Unwanted box and make sure that we are in your "trusted" (white) list.
Please fill in the form on our contact page and we will resend the automatic email. As passwords and logins are confidential, this information is ONLY communicated to you.